Privacy Policy

Effective Date: 11 Jan 2026

1. Introduction

Welcome to LivingSoulsPK.com (“we,” “our,” or “us”). We operate a marketplace platform dedicated to connecting buyers and sellers of legally tradable animals in Pakistan. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website LivingSoulsPK.com (the “Site”).

Please read this privacy policy carefully. By accessing or using our Site, you acknowledge that you have read, understood, and agree to be bound by all the terms of this Privacy Policy. If you do not agree with our policies and practices, please do not use our Site.

2. Information We Collect

We collect several types of information from and about users of our Site:

A. Personal Information You Provide:

Account Information: Name, email address, phone number, address, and other contact details when you create an account
Listing Information: Details about animals you list for sale (species, breed, age, price, location, photographs, health information)
Transaction Information: Details about purchases, sales, and communications with other users
Verification Information: Government-issued ID, proof of address, or other documents for seller verification
Communication Data: Messages, inquiries, and feedback you send to us or other users

B. Information Collected Automatically:

Technical Data: IP address, browser type, operating system, device information
Usage Data: Pages visited, time spent on pages, clickstream data, search queries
Location Data: General location information based on IP address or specific location you provide for listings
Cookies and Tracking: Information from cookies, web beacons, and similar technologies

3. How We Use Your Information

We use the information we collect for various business purposes:

A. To Provide Our Services:

Create and manage your account
Process and display animal listings
Facilitate communication between buyers and sellers
Verify seller identities to ensure platform safety
Process transactions and payments
Provide customer support

B. For Business Operations:

Maintain and improve our platform
Develop new features and services
Monitor and analyze usage patterns
Prevent fraud, abuse, and illegal activities
Ensure compliance with Pakistani laws and regulations
Conduct research and analysis

C. For Communication:

Send you important updates about your account or listings
Respond to your inquiries and requests
Send service-related announcements
Provide marketing communications (with your consent)
Notify you about new features or changes to our policies

4. How We Share Your Information

We may share your information in the following circumstances:

A. With Other Users:

Your public profile information with other registered users
Animal listing details with potential buyers
Your contact information ONLY when a transaction is initiated (with your consent)
Your general location for location-based searches

B. With Service Providers:

Payment processors for transaction handling
Cloud hosting providers for data storage
Analytics providers to understand platform usage
Marketing partners (with your consent)
Customer support platforms

C. For Legal Compliance:

When required by law, regulation, or legal process
To protect the rights, property, or safety of LivingSoulsPK, our users, or others
To prevent fraud or illegal activities
To comply with Pakistani animal trade regulations

D. Business Transfers:

In connection with a merger, acquisition, or sale of assets
During due diligence for potential business transactions

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information:

Encryption of sensitive data in transit and at rest
Secure servers with firewalls and access controls
Regular security assessments and updates
Limited access to personal information for authorized personnel only
Secure payment processing through reputable providers

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information only as long as necessary:

Active Accounts: While your account remains active
Inactive Accounts: For 2 years after last activity
Transaction Records: For 7 years for legal and tax purposes
Verification Documents: For 5 years after account closure
Listing Information: Until you delete listings or close your account

You may request deletion of your account and associated data by contacting us at [support email].

7. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

A. Access and Correction:

View and update your account information
Correct inaccurate or incomplete information
Download your data in a portable format

B. Deletion and Restriction:

Delete your account and personal data
Restrict or object to certain processing activities
Withdraw consent for marketing communications

C. Communication Preferences:

Opt-out of marketing emails
Adjust notification settings in your account
Choose what information to display publicly

To exercise these rights, contact us at [support email]. We may need to verify your identity before processing certain requests.

8. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience:

A. Essential Cookies:

Required for basic site functionality and security
Cannot be disabled

B. Functional Cookies:

Remember your preferences and settings
Improve user experience

C. Analytics Cookies:

Help us understand how users interact with our site
Allow us to improve our services

D. Marketing Cookies:

Used for targeted advertising (with your consent)
Track effectiveness of marketing campaigns

You can control cookie preferences through your browser settings. However, disabling certain cookies may affect site functionality.

9. Children’s Privacy

Our Site is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately at [support email].

10. Third-Party Links

Our Site may contain links to third-party websites. This Privacy Policy does not apply to those sites. We encourage you to review the privacy policies of any third-party sites you visit.

11. International Data Transfers

We primarily store and process data within Pakistan. However, some service providers may be located outside Pakistan. When we transfer data internationally, we ensure appropriate safeguards are in place to protect your information.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically. We will notify you of significant changes by:

Posting the new Privacy Policy on this page
Sending an email notification
Displaying a notice on our Site

The “Effective Date” at the top indicates when the latest revisions were made. Continued use of our Site after changes constitutes acceptance of the updated policy.

13. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, contact us at:

LivingSoulsPK.com
Email: [support@livingsoulspk.com]
Address: Flat# 5 , Capital 2 Plaza, G15 Markaz Islamabad

For data protection inquiries specifically, you may contact our Data Protection Officer at [DPO email].

14. Pakistani Law Compliance

This Privacy Policy is designed to comply with:

Pakistan Electronic Crimes Act, 2016
Pakistan Personal Data Protection Bill (when enacted)
Relevant provincial animal trade regulations
General data protection principles